Refund & Cancellation Policy
We strive to provide outstanding assisted tax filing services. If you change your mind or encounter system booking errors, we offer a transparent and structured refund policy.
1Refund Eligibility Criteria
Refund thresholds depend on the progress of your tax return preparation and consultation booking:
Pre-Assignment / Pre-Consultation
If you request a refund prior to a CA being assigned to your return or before scheduling/attending the consultation call.
Assigned / Pre-Filing
If our tax experts have already been assigned, parsed your files, and created a draft, but the return has not yet been submitted to the e-portal.
Submitted Return / Scrutiny Scenarios
Once the ITR file has been successfully uploaded and acknowledged by the Income Tax Department, the service is fully rendered.
2Double Payments & Billing Anomalies
In cases where a transaction fails due to network latency but your account is debited, or if you accidentally pay twice for the same consultation block:
- Duplicate Booking: We will process a 100% refund of the duplicate payment within 24 hours of notification.
- Payment Failure Scenarios: Payment gateway failures are monitored automatically and typically reverse back to the source bank within 3-5 business days.
3Processing Timelines
Once a refund request is authorized by our finance operations department:
5 to 7 Business Days
Credited back directly to your original payment source (Credit/Debit Card, UPI, or NetBanking).
4How to Claim a Refund
To request cancellation and initiate a refund, please send an email to our support desk with your booking details. Include your full name, PAN, booking reference code (e.g. TB-2026-XXXX), and the reason for cancelation.
YourItr Helpdesk & Refund Operations
Dedicated billing team managing payment queries and cancellation approvals.
Email: akritrimofficial@gmail.com | Response: Within 24 Hours